Committee Administrator

We are looking for a Support Services and Care Team Administrator to join our Care team. In this role, you'll play a vital part in ensuring swift and efficient support for those living with and affected by Motor Neurone Disease (MND).

Your main focus will be on administering our equipment loan and support grant service. With excellent attention to detail, you'll accurately review, process, and approve grant applications, always following our guidelines. Your proactive approach means you'll identify exceptional cases and provide guidance where needed. You will also offer support and guidance, signposting to alternative grants or funding streams.

As part of the Care Admin team, with your organisational skills, you'll process new referrals alongside accurately updating and maintaining the database, ensuring compliance with GDPR regulations. You will also be responsible for fulling information literature requests and managing internal & external stock levels.

You will support the wider team by raising purchase orders and occasionally sourcing/booking venues for meetings. Every task you undertake will align with our mission and values, reflecting our commitment to supporting those affected by MND.
If you are passionate about making a difference and thrive in a supportive environment, we want to hear from you. Join us in our mission to provide essential care and support to individuals and families facing the challenges of MND. Apply now and be part of something truly rewarding.
Hybrid Working Expectations: 3 days minimum per week office attendance.
For the training period of approx. 6 weeks, office attendance 5 days per week is required.
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
What are we looking for?

• Ability to deliver a high standard of customer service and communicate clearly and effectively by telephone and in writing.
• An understanding of data protection and the ability to process and handle sensitive information while maintaining a high level of confidentiality.
• Excellent interpersonal and negotiation skills with the ability to persuade, influence, and when appropriate, challenge with tact and diplomacy.
• Experience of using Microsoft Office (Word, Excel, Outlook).
• Database experience.
• A pro-active approach with the ability to maintain accuracy in a busy environment.

For full role responsibilities please view the job description located within the Recruitment Pack.
Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:
• Cycle to work
• Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shoppin
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Ability to deliver a high standard of customer service and communicate clearly and effectively.
• Experience of using Microsoft Office (Word, Excel, Outlook).
• Experience maintaining databases and accurately recording information.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.