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SalaryAbout us Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing:innovative metering and data servicesfuture-proofed network construction and ownership solutionslow carbon service offerings. We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions. We’re committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK. Working with us you will benefit from... A key strand to our corporate mission is to provide colleagues with high levels of job satisfaction, recognition, and personal development opportunity. Competitive compensation package - you’ll receive a competitive salary starting of £24-27k, plus the opportunity to receive an annual performance based bonus. Work life balance – you’ll benefit from 30 days holiday, which increases each year to a maximum of 35 days. Critical injury scheme – we take safety at work very seriously. There are high levels of risk mitigation in place to keep everyone safe and we take pride in the fact our safety statistics are excellent. However, you can rest assured in the event a serious injury occurred, you’ll receive support and financial assistance. Down to earth and welcoming culture – you’ll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts. Future career opportunity – as we’re a large organisation covering end-to-end, meter-to-main solutions – there’s lots of opportunity to grow and progress your future utilities career further. Long-term, stable industry – this is a permanent role and you’ll be part of an innovative, financially robust organisation, with ambitious growth plans in one of Britain’s core industries Your role in detail...monitoring Data Retrieval Engines to ensure Communications performance matches required SLAs for customers.setting up redials on the Data Retrieval system for the full portfolio of Energy Assets devices.dealing with queries from Suppliers, 3rd parties, Customers and Energy Assets team members about communications issues.investigating D4’s (Comms Failures) for both the Settlement DC/DR groups in Energy Assets. This includes investigating the faults via re-dialling meters, cross referencing with MOP Systems, industry systems (ECOES) and other sources of data and examining the end to end metering system configuration.proactively managing Comms Issues and interact with MOP entities (D1’s), manual read workforce and technical team for resolution of issues to meet market and customer SLAs.organising & tracking Comms request / manual meter reads / LC12 reads as per DC/Supplier requests.ad-hoc Comms calls from engineers (difficult jobs).reporting Comms Issues, active Comms Work to customers (Suppliers, 3rd Parties) and internally.What you’ll need...excellent communication skills – able to interact with all operational levels (both internally and externally).ability to work independently and as a team membercustomer focused attitude and commercial awarenessgood knowledge of MS Office, specifically advanced capabilities in Access and Excel analytical skills to interpret datasets and understand issuesunderstanding of GSM and GPRS communications would be beneficial along with knowledge of DC/DA and Smart Meter TechnologySSMS/Oracle Knowledge but not essential SQL /Python knowledge but not essential This role offers an unparalleled chance to grow and make a meaningful impact. Join us and be part of something bigger!
