Address
Form of work
SalaryCustomer Liaison Advsior
Mon-Fri/40 hrs
Birmingham area (office based)
£28-32k per annum
Permanent
As a Customer Liaison Advisor, your duties will be:
- Managing relationships with clients and supervisors to identify issues and putting in effective plans in place to resolve
- Managing councillor queries, press queries, compensation queries
- Ensuring accurate notes are recorded
- Assisting and co-operating with the client and Customer service team in the investigation of complaints
- Providing performance reports for customer service manager and clients monthly
- Collecting negative feedback data recieved
- Helping in organaising community events
As the successful Customer Liaison Advisor, you will have the following:
- Complaints handler/ Customer relations/ Customer service/ Customer Liaison/ Resident Liaison experience
- Experience in the construction industry (preferred)
- Great customer service experience
- Have clean UK Drivers License
- Previous property maintenance or construction experience would be beneficial
The successful Customer Liaison Advisor will receive:
- Car or car allowance
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks
- 24/7 Employee Assistance Program and access to mental wellbeing app
If you think you would be a suitable fit, please apply directly or contact (phone number removed) for more details.
