Community Liaison Officer

Want to work for the next major start-up in telecoms in the Bradford / West Yorkshire area?

Want to work for an award-winning business with a 4.7 out of 5 Trustpilot rating?

Do you already have face-to-face experience in customer service, pre-sales, lead generation, sales or similar but want to take it further with a company that is growing at speed?

Would you like to help people fight the cost of living increases and make an impact in your local community?

Then brsk is your answer.

Full Time, permanent Community Liaison Officer role with a salary up to £25,000 per annum + benefits

Working: 40 hours per week (assigned to a specific West Yorkshire location)

Why brsk?

• Full training, development & ongoing support is provided
• £21k - £25k per annum salary plus 2k travel allowance plus IT allowance
• 25 Days Holiday plus your birthday off plus 8 Bank Holidays off
• Represent a brand that makes an impact within the community
• Have your voice heard and feedback is always welcome
• Work for an ethical, consultative business with a 4.7 out of 5 star Trustpilot rating

The Role?

• Working in a Field Based capacity helping with Lead Generation Campaigns
• Data Capture either through residential campaigns, events or telephone
• Brand Representation explaining our build plans to local residents and dealing with queries

About us

We are a UK based, full fibre provider that is rolling out 1 gigabit per second broadband network to homes and businesses across the UK.

We have now rolled out fibre to around 400,000 homes in the UK, making us one of the fastest growing Altnets in the UK.

What sets us apart? You do, each one of us has a voice and collectively contribute to building brsk. If you are wanting to work somewhere you can have a real impact and believe you can innovate in a fast paced environment, then this may be the role for you!

About the Role

We're looking for someone who is motivated, ambitious and target-driven. You’ll be someone who is comfortable talking to a resident or a customer at their door, at an engagement event and over the phone while building the brsk brand to drive uptake of our broadband services in the West Yorkshire area. 

This is a field-based role located in a region which stretches from Keighley and Bradford to Halifax, Brighouse and Elland, (you will be working with a team and a Business Development Operations Manager) and it would be ideal (but not essential as we provide training) if you have experience in either face-to-face sales or customer service/support roles. You'll be expected to be in the field daily, driving data capture/lead generation in your area, we'd also love to see you in person on occasion for team meetings and updates.

Job Purpose:

• As a Community Liaison Officer, you will be responsible for educating customers whilst capturing leads/data that can help us understand broadband and telecoms products used by local communities
• Based in West Yorkshire on a day-to-day basis
• Able to consistently achieve set weekly and monthly activity and opportunity targets
• Share ideas of other opportunities within the area to maximise the service uptake

Key requirements:

• Ideally, we are looking for people who have 6 months of face to face service/sales/lead generation/customer support or pre-sales experience (retail sales, field sales, Telesales, direct sales, B2B sales, B2C sales, and retention sales - are all desirable but not essential)
• Excellent awareness of the area
• Must have a full driving licence and your own transport for daily use.
• Enthusiasm, a drive to succeed, a positive attitude and a strong work ethic are key for this role.
• Excellent time management and organisational skills
• A drive for excellence and high attention to detail, a desire to learn and grow

Benefits
We offer a competitive salary for candidates who can display the above experience and behaviours. Full training is provided with ongoing career development. We also provide 25 days of holiday in addition to public holidays, company pension and private healthcare. You also get your birthday day off!