Community Safety Officer

This is a field-based role working at North Wales Housing properties across North Wales.

Do you have brilliant customer service skills, and are you comfortable with everyday conversations in Welsh?

If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will have the option for hybrid working and will benefit from our full support to fulfil your personal development.​

• Permanent contract, working 35 hours per week, Monday to Friday 9am to 5pm
• Minimum of 25 days annual leave rising with length of service, plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Access to savings and low-cost loans through your local Credit Union
• Further studies support and career development opportunities.
• Generous contributory pension scheme (up to 10%)
• Employee health assistance and cash plan scheme
• Discounted leisure facilities

​Our Organisation​

Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

As a Gold Standard Investors in People employer, we’re committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. In 2021, we became a Disability Confident employer and in 2023 listed as ‘outstanding to work for’ by the Best Companies accreditation.​

The Role – Community Safety Officer​

Reporting to the Compliance Manager, working at North Wales Housing properties across North Wales, you’ll assist in maintaining the day-to-day fire safety of North Wales Housing blocks through a combination of basic equipment testing and communal inspections/clearance. Providing effective communication with residents and communities to promote fire safety, with duties to include but not be limited to:

• Provide fire safety and compliance testing including inspections, completing minor repairs and ad-hoc jobs where possible
• Identify issues including anti-social behaviour, tenancy management issues or tenant wellbeing concerns
• Facilitate positive relationships with residents
• Clearing communal areas to support a safe and customer focused service environment
• Support with NWH access issues to properties, attempt to gain access by visiting properties, in order to support compliance and regulatory works are undertaken

Our Requirements – Community Safety Officer

• Welsh Language: Level 3 – conversational Welsh
• Full UK drivers’ licence, drive a works large van up to 3,500kg
• Demonstrable experience of incident reporting
• Demonstrable experience of fire safety compliancy checks
• Demonstrable experience of Health and Safety compliance checks
• Demonstrable experience of responding to incidents within a housing or similar environment
• Flexible approach to work, with the ability to work under pressure and prioritise workloads
• Good level of numeracy, with effective verbal and written communication skills
• Computer literacy including use of Microsoft Word, Excel and Outlook
• Respect and understand the requirement to maintain strict confidentiality
• Willingness to undertake relevant training

​Work requires lifting and carrying and of furniture.​

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation.

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

Shortlisting of applications and interviews for this role will take place while the advert is live; the advert will close once the successful candidates are found. Candidates are therefore encouraged to submit applications as soon as possible.

Job Types: Full-time, Permanent

Salary: £23,328.00 per year

Schedule:

• Monday to Friday