AddressOverview
Community Safety Team Leader
Location : Tunbridge Wells, United Kingdom
Salary : £43,041 per annum
Role Summary
We’re looking for a Community Safety Team Leader to work as part of a team managing Community Safety Officers to provide an effective front-line response to reports of antisocial behaviour, domestic abuse, safeguarding, hate crimes and tenancy fraud.
This person would support the Community Safety Manager in developing policy and good practice and to work with all staff to develop improved and consistent responses to Community Safety issues across TCH stock. You will also ensure that residents receiving the service, and relevant resident groups, are involved in shaping and influencing services delivered.
Who are we?
Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working.
What will you be doing?
Role Specific Responsibilities
- Lead, manage and motivate a team of Community Safety Officers, reporting directly to the Community Safety Manager.
- To work effectively with other internal staff, external partners, and agencies to ensure that the delivery of excellent customer services.
- To support other staff members who manage ASB and safeguarding cases, ensuring cases are recorded on systems provided and monitor actions and timelines.
- To manage a small number of high-level cases, with particular focus on cases needing legal action, and supporting the team with their own legal action cases.
- To support the Community Safety Manager to ensure that relevant TCH policy and procedures are developed to respond to external challenges facing the organisation and the needs of residents.
- Ensure that the team are pro-active in the identification of the support needs of residents, utilising referrals to outside agencies.
- To carry our regular and robust reviews of both live and closed cases to determine that policy and procedure is adhered to within case management.
- To work with the Community Safety Manager to highlight any concerns about the way in which staff members are managing cases.
- To assist in covering cases in times when staffing levels are low.
- Promote the Community Safety Team internally and externally. Linking in with PR and engaging in community-based projects highlighting our approach to ASB, domestic abuse and safeguarding.
- To represent TCH at agency meetings in relation to individual residents & Community Safety.
- To organise appropriate and regular training sessions for the Community Safety Officers.
- Support the transformation of our business, taking advantage of technological advances to meet the changing needs of our customers and drive value and efficiency.
General
- To adhere to our equal opportunities policy and to actively promote equality of opportunity wherever possible.
- Recognise, respect and promote the different roles and diversity of the individuals within the business.
- To actively contribute towards our key performance indicators and professional standards.
- Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
- To participate in training and attend other meetings and staff events as required.
- To undertake other such duties as may be reasonably expected from time to time.
- Be an effective member of your team, presenting a positive impression of your section and the business.
- This job description is a guide to the nature of the work required. It is not comprehensive and does not form part of the contract of employment.
About You
Education & Qualifications
- GCSE or equivalent education.
- Level 3 Housing Management Qualification – Or ability study towards (Desirable).
- Full clean driving licence and own vehicle.
Key Skills & Competencies
- Demonstrate experience of delivering solutions and resolving reports of Community Safety issues, including legal and non-legal remedies.
- Experience of dealing with a range of Community Safety issues including but not limited to ASB, Safeguarding and Domestic Abuse.
- Previous experience in managing staff (Desirable).
- Experience of working in partnership with multi-agency environments to proactively tackle anti-social behaviour.
- Ability to adapt and respond to changes in legislation and requirements.
- Effective use if IT systems, including Microsoft Office and databases.
- A thorough understanding of safeguarding issues and practical experience of dealing with safeguarding concerns.
- Able to analyse information and data logically and reach sound conclusions.
- The ability to interact and build productive relationships internally and externally.
- In depth knowledge of housing and anti-social behaviour legislation and regulatory standards.
- Ability to work on own initiative and initiate new ideas.
- Ability to communicate effectively at all levels within the organisation and externally.
Behaviours
- Demonstrates resilience in pressured and stressful situations.
- Demonstrates a solution focused approach to resolving issues and challenges.
- The desire to address the needs of customers in a way that shows commitment to excellent customer service.
- Experience of co-ordinating and delivering projects.
- Ability to be flexible in approach to changes in the working environment.
- The ability to interact and build productive relationships internally and externally.
- Evaluates and reviews work to meet high personal standards that consistently meet or exceed expectations.
Why Choose Us
- Contributory pension scheme 4% to 10% matched contributions
- Hybrid working
- Free onsite car parking
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
- Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
- Extensive annual Staff Wellbeing programme
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
- Annual flu vaccinations
- Access to an extensive range of corporate discounts on shopping, travel & days out
- Social events, including lunchtime walking, rounders, festive Fridays
- Travel loan
Our Values
Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.
Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.
We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board.
Equal Opportunities Statement
TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.
We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.
