Community Team Leader

Description
Community Team Leader
Leicester with travel
£30,000
Permanent
The primary purpose of the Community Team Leader (CTL) is to support and ensure the delivery of complex home care services in their area, to people with medium to long-term complex care needs living in their own homes.  The CTL has responsibility to support the Complex Care Manager (CCM) to ensure the capability and standards of service delivered by Support Workers. Critical within this role and underpinning the delivery, is the need to operate both flexibly and reliably, whilst fiercely ensuring Acuity Care Group’s values around person centered care are never compromised and that all regulatory compliance standards are diligently adhered to.  
The role of the CTL is broken down into three primary areas as follows:

• Staff engagement and retention - Developing & maintain relationships with support Workers and people we support to drive high levels of engagement and communication.
• Localised recruitment – supporting the CCM to recruit and attract new support workers.
• Quality of service - The ongoing maintenance of services for the people we support, ensuring ongoing high standards of care and safety are constantly achieved.

Reporting directly to the CCM and working collaboratively with both internal and external stakeholders, this role is paramount to the successful performance of service delivery.
Key Responsibilities
Localised recruitment:

• Work collaboratively alongside the CCM and Recruitment Partner to assist with interviews
• Coordinate and attend meet and greets with new support workers and clients
• Attend recruitment fairs and events to attract new staff as and when required
• Review adverts to ensure they meet the client’s needs and requirements to attract suitable new staff
• Liaise with the recruitment partner regarding any changes to the support required or hourly rates offered ensuring the correct information is held at all times 

Quality of service:

• Assist CCM and Care Co to ensure adequate care by support workers is always maintained, including managing oversight to cover in all areas within absence management.
• Liaise regularly with the CCM and Care Coordinator to discuss each client and their care needs accordingly.
• Liaise with the client to understand how and how often they would like contact to review and update on the service to ensure on-going high standards of care are being met and to also highlight any concerns that they may have.
• Update care management system with all touchpoint records with internal and external stakeholders to document steps agreed and taken. 
• Drive actions agreed at engagement meeting with both support workers and clients 
• Completion of all operational documents (for example- Financial risk assessment, Fire risk assessment, moving and handling risk assessments).

Risk management:

• Assist the Care Coordinator with the preparation of monthly rotas on an adhoc basis as required.  Do so in a timely manner for support workers, and ensure all clients receive service as designated in their care plan.
• Attend meetings as required (for example - as required by OM, Multidisciplinary meetings, and safeguarding meetings).
• Monthly review of contingency plans to capture changes within the package 

Working relationships:

• Build and maintain effective working relationships with key members across the business, including the OM, clinicians, other CCM’s in Acuity.
• Collaborative working with regional HR Business Partner
• Expectations to attend regional meetings 

Staff engagement & retention:

• Support in the recruitment of high calibre candidates for support workers vacancies, ensuring candidates are recruited in line with Acuity’s internal policies, procedures, and values  
• Ensure the effective onboarding, induction, and training of new support workers to manage the care of the people we support
• Effectively provide and identify areas of training and support for all support workers ensuring they are clear on their role and have the right information and skills to be able to perform in their role 
• Weekly check in touch points conducted with newly recruited support workers to guarantee smooth & timely onboarding process.
• Support worker supervisions to discuss performance, including development reviews and succession planning.
• Support worker team interaction via team meetings 

Skills, Knowledge and Expertise

• Expertise and knowledge of working within the care sector
• Developing & maintain relationships 
• Experience of managing Support Workers
• Excellent communication skills
• The ability to organise a busy workload and prioritise effectively
• A working knowledge of CQC regulations and compliance within the care industry
• The ability to work effectively both independently and as part of a team
• The ability to lead by example to motivate and develop your teams
• A full UK driving license and access to your own vehicle

Benefits

• Access to Westfield Rewards – an exclusive rewards website, with access to special offers on all your favourite goods and services from over 1,000 leading online and high street retailers, restaurants , travel companies and destinations
• Access to the Blue Light Card discount scheme
• Opportunity to obtain NVQ’s in Health and Social Care
• Progression opportunities within the organisation
• Ongoing training and development
• Pension enrolment
• Access to Westfield Health Cash Plan
• A great Refer a Friend scheme – receive up to £500 when you refer a friend or family member

About Bespoke Health and Social CareWe are a leading healthcare provider in the UK, and a CQC Registered business, founded in 2006, with more than 800 employees who are part of the Bespoke Family. The business is at an exciting stage in its journey and growing quickly.  We work together in a wide variety of locations to support adults and children with complex care needs, and a range of both physical and mental disabilities. 
We are individual-centred and our clients' needs are at the heart of everything we do.  Our teams are passionate about working in close partnership with our clients, to provide outstanding, tailored care that promotes empowerment, and do everything possible to help our clients to access new experiences. 
Our areas of expertise include: Learning Disabilities & Autism, Spinal Injuries, Physical Disabilities, Brain Injuries, Mental Health Conditions and Children's Services.
We offer great opportunities for our support workers to join a dedicated client care team, in a supportive and friendly environment, with lots of scope for development and progression.