Community Therapy Team Coordinator

Band 4
Job summary
An exciting opportunity has risen for a Band 4 Care Coordinator to join our Community Therapy Service Brighton.
We would like to hear from you if you feel passionate about your work. The post holder should be a creative and clear thinker, with administrative experience and therapy knowledge. Have excellent skills with technology to help manage our large Community Therapy Team caseload and to monitor through put and the quality of the service we provide.
Our aim is to maximise opportunities for people in our communities to be as independent as possible in what matters to them, living full and active lives within their families, social networks, and workplaces.
Our teams work flexibly to provide a seven-day service, 365 days a year, between 8am and 6pm.
The post holder will provide prompt, efficient co-ordination and administration support to the service. This role can be offered flexibly to be based in any of our offices (Brighton General Hospital and Hove polyclinic).
This is an ideal opportunity to bring your skills and develop them in a flexible, supportive, and positive community service.
Main duties of the job
The focus of this role is providing prompt and efficient co-ordination and administration support to a multi-disciplinary team (MDT).
You would be involved in:

• Caseload and case management
• Supported discharges from Acute and rehabilitation units
• Community and UCR referrals for therapy input
• Phone calls with patient, staff, acute hospital, UCR, care agencies etc.
• Part of multidisciplinary team
• Through close liaison with the Clinical Leads and duty coordinators , to manage the Team waiting lists, allocating cases, contacting clients, booking them into appointments
• To ensure that an accurate and up-to-date patient record is maintained by updating System One as necessary.
• To produce reports to team managers in conjunction with the service manager that enable monitoring of clinical work and strategic development.
• Using a shared email inbox to improve communication.

You will be the point of contact for service users, their families, and carers. This will include enquiries about anticipated visits, providing updates, and listening to their concerns.
You will sign-post referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action.
About us
Why work for us?

• We have opportunities for everyone across our wide variety of services working in supportive team environments, including medical, clinical, support and corporate services
• Positive 2022 NHS Staff Survey results with compassionate culture and leadership, and support for staff wellbeing, scoring highly.
• A variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county.
• Supportive flexible working patterns such as: part time, flexi time, and flexi retirement options.
• Excellent training and development opportunities tailored to individuals.
• Research opportunities
• Cost-effective and convenient workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• We are proud to be a Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces.
• We are proud to be a Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast.
• Access to a wide range of benefits and discounts for NHS staff.

Job description
Job responsibilities
The successful candidates will work in partnership with senior operational and corporate colleagues, staff, patients, carers, relatives, and other key stakeholders to ensure a culture of openness, shared responsibility, and collaboration.
Any further questions please contact Therapy Operational Lead: Helen Lee helen.lee1@nhs.net 07825 584941 or 01273 696011 Ext 3855
Person Specification
Qualifications
Essential

• GCSE passes at Grade C or above or equivalent experience
• NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake

Desirable

• IT/Administration Qualification

Experience
Essential

• Evidence of consistent pattern of learning from education, training and experience

Desirable

• Experience of working in a health or social care setting
• Previous experience in an administrative role
• Experience of working within multi-disciplinary teams
• Experience of working with vulnerable people
• Considerable experience working with the public

Skills
Essential

• Able to maintain confidentiality and deal with sensitive information
• Able to use recognised IT packages e.g. Microsoft Office including Excel
• Able to use strong interpersonal skills and appropriate empathetic and tactful manner
• Able to meet conflicting deadlines, prioritise effectively and manage own workload
• Able to undertake duties with a degree of autonomy and accountability
• Able to work effectively as individual but also as part of larger team

Desirable

• Some knowledge of medical terminology
• Up to date knowledge of social care & health systems, processes and pathways
• Able to use of IT systems and keyboard skills including accurate data recording skills

Other
Essential

• An understanding of the principles of equal opportunities in relation to staff and patients
• Willingness to undertake training to develop within the role

Desirable

• Flexible approach to working

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Community Therapy Service Brighton
Elm Grove
Brighton
BN2 3EW
Employer's website
https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)