Community Warden

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HEREfor the full job profile!

Salary: Band 7 -£29,777 - £33,945 p,a, PLUS 17% shift enhancement taking this to £34,838 - £39,715 p.a.

37 hours per week - you must be prepared to work evenings and weekends

Posts available (please state in your application which post you are applying for):

• Permanent
• Fixed Term Contract/Secondment for up to 6 months to cover maternity leave

What is the role?

This team works on a rota which includes 12 hours shifts. Some shifts will require working until 2am and some weekends. Staff are also required to be flexible as cover shifts are included in the rota which is subject to review and change depending on needs of the service.

Working as part of the Clean City Team you will work with colleagues and the public to 'Help keep the city safe, clean and tidy and to provide support and advice when needed'. Being a Community Warden is a customer facing role and you will respond to demands to help ensure a safe and pleasant environment for all of the community. Your work will largely focus on all residential areas, parks, the seafront and open spaces. You will also carry out duties in busy shopping areas and precincts.

You will be dealing with environmental nuisance such as fly tipping, littering, early refuse, wheelie bin audits, dog control orders and waste issues.

You will gather evidence for and issue Fixed Penalty Notices, Community Protection Notices. You will be required to contact members of the public who have committed littering offences. You will prepare legal documents, case files and attend Court as needed. You will check CCTV and use IT equipment to access footage.

You will work with partner agencies on Criminal Behaviour Orders or injunctions and contribute to dealing with other issues affecting the community. You will work without supervision at times, making decisions and prioritising your workload. You will need to manage demand and resource control at weekends and evenings, be experienced in managing and inputting IT data systems, email inboxes and Microsoft office applications. You will also manage phone calls from customers.

Please click HERE for the full job profile which gives more detail about what the role will involve!

Who is the person?

You need to:

1. Have a full driving licence (car) as you will be visiting various sites across Portsmouth and will need to be able to travel effectively between them responding to demand which could include calls of anti-social behaviour or investigating environmental issues.

2. Have experience of customer service, call handing, managing email inbox and be willing to listen and talk to the general public.

3. Have experience of dealing with vulnerable adults and young people with complex needs (substance misuse/mental health issues)

4. Be literate and able to write clearly as your evidence may be used in court, on which you may be called to testify.

5. Have ability to use IT data systems, CCTV and body warn camera applications. Also, Microsoft office applications.

5. Have good observational skills and be able to clearly record information and write up reports based on what you have seen.

6. Have a common-sense approach to health and safety and be able to recognise hazards and deal with appropriately.

7. Be able to communicate with people at all levels as you will be dealing with a range of people from children to elected councillors.

8. Be fit and willing to work and patrol outdoors in all weathers and be able to walk up and down multiple flights of stairs.

9. Be able to deal with pressure situations in a calm and diplomatic manner.

10.To have a positive outlook and be smart in appearance (willing to wear a uniform) as you will be the front face of the council.

11. Be able to think on your feet and solve a variety of different problems and disputes throughout the day.

12. Have the willingness to achieve and maintain non-Police personal vetting and training to reach Community Safety Scheme accreditation standards.

13. Ideally having a working knowledge of the Police and Criminal Evidence Act (PACE), Environmental protections Act 1990, Anti-social Behaviour, Crime and Policing Act 2014 and other legislation relevant to dealing with Antisocial behaviour and issuing of fixed penalty notice procedures.

Closing date: 11th February 2024.

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HEREfor the full job profile!

If applying as a secondment you will need permission from your current line manager releasing you for this secondment. Please state you have this on your application form.

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year + bank holidays
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans

Please click here for all the benefits of working with us!