Complaints Administrator

Complaints Administrator
Temporary on going role
Based in Westminster
Monday - Friday
09:00am till 17:00pm

As a Complaints Administrator , you'll report to a Complaints Team Manager, working from the office minimum three days per week. Your role within the complaints team will involve handling various administrative tasks related to complaints.

This includes engaging with our residents via telephone, email, and formal written correspondence. Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role.

Skills required

• Customer focus
• Attention to detail
• Strong letter writing skills
• Task-driven approach
• Collaborative working