Complaints And Patient Liaison Manager Band 7

The post holder will be responsible for the provision of advice and expert guidance on complaints management within the South Eastern HSC Trust. They will be responsible for the day-to-day operational management of the Complaints & Patient Liaison Service for the Trust. This role includes the management of complaints, Patient Liaison and compliments in line with the HSC Complaints Procedure, the Children (NI) Order Representation and Complaints, and statutory requirements.The post holder will contribute to the development of a Trust-wide open and learning culture ensuring that the service provided is of a high quality to all users and is easily accessible to all members of the public and their representatives. The post holder will act as a corporate resource in supporting Directorates by working individually and collectively with colleagues to improve the Trust’s performance in complaints management..

Degree or professional qualification at graduate or diploma level AND 2 years experience at Band 6 (or equivalent) or aboveOR An HNC/HND or equivalent AND at least 3 years experience at Band 6 OR Have worked for at least 5 years experience at Band 6

Hold a management qualification OR be willing to undertake within the first year of appointment.

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Working knowledge of HSC Complaints Procedure