Complaints / Case Handler

A Progressive, expanding organisation based in Slough is looking for a Complaints Specialist. Previous complaints handling & case management experience is essential

Key responsibilities
Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts within regulatory timescales
Update the Contract Management System and Complaints Database accordingly and in a timely manner
Own all customer issues through to resolution
Work effectively with colleagues in support functions around the business to maximise customer satisfaction
Skills/experience

• - Previous complaints handling experience / Case Management
• - Be able to commute to Slough area - hybrid role
• Dealt with Resolving complaints through a final response letter
• Experience of Financial Ombudsman Service complaints
• - Be available immediately for a long term temporary role -with a possibility of becoming permanent

if you haven't heard within 5 working days unfortunately your application has not been successful on this occasion