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Form of work
SalaryOur client a market leader and award-winning business are looking for a Complaints Co-ordinator to support in small well-established and friendly team on a fixed term 12 month contract with customer service and complaint management. Working in a collaborative and fun environment, you will become an integral member of the Aftercare team.
If you have an interest in working in a fun office environment, and a passion for providing first class customer service, this could be the perfect role for you.
JOB TITLE: Complaints Co-ordinator
JOB TYPE: 12 Month Fixed Term Contract, Full Time
SALARY: £27000-£29000
LOCATION: Coventry
CULTURE: Friendly, supportive ,collaborative, hardworking, fast paced, busy, great office environment!
BENEFITS: 25 days annual leave, company performance based bonus, training and development, great office culture, and free parking!
About the role:
- To deliver excellent customer service to external customers and colleagues
- Provide first line support for all complaints, with aim to resolve whilst providing first class customer service.
- Provide assistance, advice and support to trade & retail customers, sales teams.
- To attend meetings to provide & receive updates, ensuring that the latest information & knowledge is available to the Aftercare Department.
- First point of contact for phone, email and web enquires.
- Maintenance of customer records and reports.
Experience, knowledge and skills required:
- Dedicated Customer Service Advisor with experience in complaint handling.
- Excellent communication skills, both written and spoken.
- Good knowledge of Microsoft Office products.
- Attention to detail.
- Ability to work under pressure.
About you:
- Keen interest in DIY
- Quick learner
- Confident and friendly
- Able to build, manage and influence relationships
- Strong team player
- Hardworking and trustworthy
- Thrives on working in a fast-paced environment
If you would like to work for an excellent employer and join a longstanding team, please apply online today or email your CV directly to (url removed), alternatively contact Sophie on (phone number removed) to have an initial conversation - I would love to hear from you!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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