Complaints & Correspondence Officer

Complaints & Correspondence Officer
Lewisham - Hyrbid
£23 Per Hour
Job Role
To produce information pertaining to the services offered by Housing Services.
To deliver an effective and responsive 'communications, enquiries and complaints' service
to all customers for the whole of Group.
To provide management and monitoring of the processing of complaints and official correspondence to Housing Services.
To effectively liaise with Corporate Complaints in ensuring all corporate targets are met
Key Responsibilities
To produce and publish written information pertaining to the services offered by Housing to members of the public, including newsletters, leaflets and online content.
To develop and maintain web content for the housing options service.
To manage the Housing Needs Group's response to Enquiries from Members, MPs and the Public ensuring response targets are met.
Ensure that customer's complaints are responded to as soon as they are received and that potential resolutions are discussed with customers.
Ensure that customer's complaints are responded to as soon as they are received and that potential resolutions are discussed with customers.