Complaints Handler

Your new company
A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Complaints Team team who will support with managing and investigating complex complaints and working closely with the Ombudsman and will be hired initially on a 4 month temporary or fixed term contract. The role is based close to Richmond, close to a station. This role offers hybrid working - 3 days in the office and 2 at home after a short initial training period
Your new role
Your new role will be to manage and investigate complex complaints through the customer journey across multiple channels of communicating, ensuring you're keeping customers informed every step of the way. You will make sure complaints are correctly investigated, logged and assessed for risk making decisions at Stage 1. You will work closely with the complaints manager to gather information for MPs and the housing omudsman.
What you'll need to succeed
In order to be successful you must have recent experience with dealing with complaints and being creative in terms of thinking outside the box, ideally dealing with case management in regulated business, the cherry on the top if you're working in housing. You will need to be immediately available for work as this contract has an immediate start.
What you'll get in return
In return you'll be offered a competitive salary of £33,000 (pro-rata over the 4 month contract) with work based in their modern offices close to Richmond. You will work 36 hours a week with a £30
per month well-being allowance. Working hours are 9-5.15 Monday to Thursday and 9-5pm on a Friday with the possibility of some flexible working. This role offers hybrid working - 3 days in the office and 2 at home after a week or two of training.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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