Complaints Handler, Temporary

Do you have complaints handling experience? Are you available immediately? 

I'm currently recruiting for a Complaints Handler to join a well-established client in Bristol Central, on a temporary (a few weeks, potentially longer), full-time (40 hours) basis, fully based in the office 5 days a week.  

Start: ASAP 

Key responsibilities:

• Handling customer and colleague complaints in a timely and professional manner, following the company guidelines and GPDR regulations  
• Logging relevant case information on the appropriate systems 
• Analysing complaint trends and producing reports
• Informing the relevant internal departments and external keyholders about relevant complaints/disruptions 
• Applying resolutions that prevent complaint reoccurrence 

Key requirements:

• Strong complaints handling background 
• Customer Service background 
• Patient, polite, and tactful approach to difficult customer queries 
• Strong organisation and attention to detail