Complaints Investigator

Meridian is working with a UK Wide company to appoint a Complaints Investigatorbased in Hoddesdon (CM19).

• Salary: up to GBP35k - dependant on experience
• Hybrid Role
• Monday to Friday 9am till 5.30pm
• Benefits: Bonus scheme, Pension , Excellent training & development programmes a

As our complaint's investigator, you will take the lead on complaints/ concerns received into the company. You will launch an investigation on the company processes to understand process and draw conclusion from your findings.If needed, You will then discuss and implement a corrective & preventive actions (CAPA) , support team to implement changes to avoid issue for the future.Working with the wider complaints team you will a review on CAPA recommendations will be conducted in set timeframe to ensure team has implemented changes, processes are robust and delivered the desired service improvement. as a Complaints Investigator, will need to have proven experience in complaint management from either a FMCG, medical or Hospital environment or investigations background. Solid understanding of corrective and preventive action plans alongside a clear communication and data driven mind.Complaints Investigator : Key accountability's

• Plan and prioritise allocated workloads against agreed service standards.
• Take ownership for investigating setting up and discussing with internal and external teams to understand process.
• Competent in handling redress calls and/or transactions and resolving challenging customer communications and queries to effective resolution.
• Ensure all work completed is done so in accordance with applicable regulation, procedure and policy whilst utilising judgement to resolve issues and record trends.
• Resolve queries or referrals from both within and outside of the team.
• Consider risk when completing daily activities.
• Obtain technical knowledge from subject matter expert (SME)
• Able to embrace change whilst adopting a positive attitude.
• Experience of working in a target driven environment centred on customer delivery.
• Able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing.
• Understanding numerous/complex customer administration processes and policies.
• Experience of working in a customer facing/engagement environment and resolving customer complaints.

APPLY TODAY and a consultant will be in touch with you