Complaints Officer

Role: Customer Relations Co-ordinator supporting the Complaints team

Location: Loughborough

Reference: 11127A

Duration: Permanent

Salary: Up to 27,000 per annum

Hours: Monday to Friday, 8.30am to 5pm (37.5 Hours)

JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Relations Co-ordinator. This role is responsible for the administration and day to day support of the Customer Complaints department and all the processes, to liaise between the business and customer and to ensure complaints are resolved in an efficient manner.

Role profile:

• Receive and acknowledge customer complaints and ensure queries are processed within the agreed service levels.
• Keeping up to date with the progress of investigations and relaying that back to the customer.
• Make recommendations for a solution and negotiate with the customer to gain agreement.
• Contribute to the team and business improvement process and offering ideas.

Essential Criteria:

• Experience working within an office-based customer complaints environment.

• Highly organised with excellent interpersonal and communication skills
• Be able to keep your composure in difficult situations.
• Experience in Microsoft Office including Word, Excel, Outlook and PowerPoint.

Desired criteria:

• Own transport
• Knowledge of a CRM Database System.

Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.