Complex Litigation Case Handler (12 Months Ftc)

Collections and Recoveries is a fast-paced environment that demands a flexible and dynamic approach. Change is frequent in this highly regulated operation and your ability to adapt and evolve will be a vital attribute to your success in the role.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

This role requires you to travel into the office 2 days a week to Swindon. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will be responsible for managing all non-standard litigation activity within C&R, managing a caseload of up to 50 defended mortgage possession claims and other complex cases across all legal jurisdictions, all brands and all products, and deliver to a consistently high standard

You will also have responsibility for the support and coaching of all Case Handlers in the Outsourced Litigation Support Team, being the first point of contact for complex queries, and provide ad-hoc technical expertise to all interfacing business areas as and when required.

You will need to be comfortable working in a faced paced back office environment but demonstrate confidence balancing service with commerciality, with high quality and consistent outcomes and decisions.

About you

As a minimum requirement you’ll:

• Have a proven track record of successfully managing problematic cases of a complex nature, ensuring costs and reputational risks are controlled
• Have knowledge and experience of the mortgage possession claim process or a legal background relevant to this area of law
• Have a positive and inspirational approach to investigating difficult situations and extensive track record of utilising analytical skills and research ability to assess data and identify root cause issue and corrective actions needed
• Have a highly professional business attitude with the ability to meet deadlines and develop creative and innovative solutions which improve our processes
• Have highly effective communications and influencing skills and a proven track record of working effectively with external 3^rd party suppliers, Legal and senior stakeholders across the business
• Have extensive experience working in a fast-paced legal environment

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Gympass – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.  

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.  

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.  

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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