Compliance And Complaints Officer

Job Title:Compliance and Complaints Officer

Location: Stockport

Contract Details: Temp To Perm

Salary: 15.38 - 19.23 per hour

Working Pattern: Full Time

About Our Client:

Our client is a dynamic finance company, known for their commitment to delivering exceptional customer service. They are seeking a skilled Compliance and Complaints Officer to join their dedicated team.

Benefits & Perks:

• Competitive salary
• Opportunity for career growth and development
• Friendly and supportive work environment
• Training and professional development programmes
• Good work-life balance
• Exciting challenges and opportunities

Responsibilities:

• Undertake complaint handling in line with the Company's guidelines and policies
• Negotiate the best outcome for customers and third parties involved
• Bring customer complaints to a swift and fair conclusion
• Draught and issue responses to complaints in a timely manner
• Maintain complaint handling records and log
• Provide regular management information on complaints
• Conduct regular reviews of policies and procedures to ensure compliance with regulations
• Make recommendations for improvements to the Managing Director
• Manage and handle the complaints, Data Subject Access Requests (DSAR), and fraud investigation processes
• Maintain documentation of compliance activities
• Conduct risk assessments and maintain a register
• Monitor compliance systems and ensure their effectiveness
• Stay informed on industry changes, trends, and best practises
• Assist with the design and implementation of improvements in communication and monitoring of compliance standards
• Provide assistance to internal and external auditors
• Perform adhoc duties or project work as required
• Demonstrate flexibility, positive attitude, and high standards of conduct
• Attend meetings and training sessions as requested

Essential (Knowledge, skills, qualifications, experience):

• Excellent knowledge of FCA rules, Data Protection legislation, and the Financial Ombudsman Service
• Previous experience working in a legal background
• Degree or professional equivalent qualification
• Strong written and verbal communication skills
• Positive can-do attitude
• Ability to draught and implement policies and procedures
• Experience in producing management reports and analysing data
• Strong team player with the ability to work independently
• Proficient in Microsoft Office

Desirable (Knowledge, skills, qualifications, experience):

• Experience in the finance industry
• Knowledge of relevant regulations and compliance frameworks
• Experience in risk assessment and management
• Excellent attention to detail

Technologies:

• Microsoft Office - Word, Excel, Powerpoint, Outlook

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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