Compliance Officer (Finance)

Purpose of the role:
You will be responsible for receiving, investigating, and responding to customer complaints, providing excellent customer service, whilst demonstrating the business’s values and behaviours. Alongside this you will support the wider business ensuring that drivers are following the expected process in carrying out their roles and taking action should they fall short.
Role Accountabilities:
Managing customer complaints, ensuring SLAs are met, tickets are raised correctly, daily checks against responses.
Work with the Finance Admin team to address issues of driver fraud. Gather evidence, complete investigations, and act accordingly.
Challenge drivers misusing company fuel cards e.g., out of hours use or excess fueling
Deal with drivers with unacceptable behaviour or language.
Address unauthorised use of vehicles e.g., excess miles. Drivers spoken to accordingly.
Adjust driver bans and take appropriate action depending on the complaint.
Investigate missing vehicles, locate them, and arrange collection and advise all of outcome.
Reporting stolen vehicles to police and action accordingly, also general police enquiries.
Spot checking correct documentation is in place for newly recruited contractors.
Arranging vehicles to be released from Police compounds and collection.
Data subject access requests & GDPR requests.
Escalating unclear or noncompliant DBS to Ops management team.
Liaise with other departments about issues and resolve the matter.
Relationships:
Operations coordinators, driver training, Finance, Data
Commercial team
Leadership Expectations:
Leading Self
Knowledge and Experience:
Ability to work in partnership with other functions
Attention to detail
Willingness to challenge drivers and address unacceptable behaviours