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SalaryCompliance & Quality Assurance Specialist
We are working with a leading supported housing & assisted living organisation in south east London, who are in need of a Compliance & QA Specialist. Salary is £44-49,000 per annum, dependent upon experience, with a whole host of benefits, some of which are:
- Health shield cashback plan, EAP
- Nest Pension
- Season ticket loan
- Holiday allowance of 25 days pa, plus bank holidays, rising to 28 days upon 4 years' service
- Day off for birthday or marriage or moving house and mental wellbeing
- Bereavement leave, maternity/paternity leave
- Flexible working hours
- Education grant and study leave
- Xmas gift voucher….. and there's more!
You will:
- Be responsible for auditing all homes, as required, as well as compliance and quality.
- Ensure strong strategic relationships with stakeholders & partners; that services are managed effectively and efficiently; and that challenging performance targets are met.
- Be responsible for driving a culture of excellence and continuous improvement across all services, ensuring consistently high standards of operation and Quality Assurance.
- Have commercial acumen and drive best practice, while supporting approaches to achieve best outcomes.
- Ensure each accommodation is fully compliant with QAF performance standards and maintains its Level A accreditation.
- Improve the already-good services, while troubleshooting any areas of concern.
The ideal candidate will have:
- An undergraduate degree, or equivalent, in business administration, operations management, or related field to compliance and Quality Assurance.
- Significant experience of operations and compliance management in CQC or ideally QAF frameworks.
- Experience in creating and writing policies, procedures and department handbooks.
- Experience in organising and delivering training workshops in disciplines within the Health and Social Care sector and supported housing.
- An understanding of, and experience in, running property maintenance and facilities management.
- Strong organisational skills and be adept at multi-tasking.
- Knowledge of all mental health illnesses.
- Experience in recruitment, induction and training of staff.
- Understanding of financial management.
- Knowledge of safeguarding systems, policies and processes.
- Proven experience in quality standards.
- Auditing skills, risk management, investigations, complaint handling and report writing.
- Be able to operate and perform against KPIs and analyse data to identify themes/trends and make recommendations for improvements.
Plain CVs in Word are preferred.
Please note, this role is subject to an enhanced DBS check
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