Computer Operations Analys

JOB DESCRIPTION

This is a fantastic opportunity to join our Computer Operations team, you will work within a 24/7 systems monitoring team and be responsible for the well-being of the next IT infrastructure including any issues surrounding our websites, stores warehouse, and 3rd parties. 

About the Team: 

Working within a team of 12,  you will play a key role in ensuring Next operates to the highest quality. You will ensure day-to-day tasks/jobs are completed accurately, on time, and in line with the operations procedures. 
We are forever evolving, using the team's initiative and imagination to make a visible and valuable difference through Technology.

Technical Skills\Requirements

Essential

• Able to speak, read, and write English at a level that enables you to complete your role, for example, to understand instructions and communicate effectively with stakeholders and other team members
• Significant experience as an Observability Engineer, Site Reliability Engineer (SRE), or similar roles, with a track record of successful observability projects and client engagements.
• Proven expertise in working with diverse tools and technologies, including Dynatrace, Prometheus, Grafana, Elasticsearch, Jaeger, and others.
• Consulting and communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Experience in engaging with clients, understanding their business challenges, and delivering high-impact solutions that align with their objectives.
• Proficiency in scripting and automation using Python, Bash, or Go, to enhance observability workflows.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).

Personal Qualities:

• Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
• Self-motivated and results-driven.
• Exceptional problem-solving abilities and a strategic mindset to navigate and resolve complex observability challenges.
• Demonstrated leadership qualities and the ability to work collaboratively in cross-functional teams.
• Passionate about software development and have a desire to continue learning and growing in the field.
• Proactive attitude to identify opportunities for innovation and improvement.

Desirable Criteria 

• Experience within IT Service Operations (ITIL) including incident, problem, and change 
• Coaching/mentoring Computer Operation Analyst 
• Experienced in effectively working collaboratively in a large-scale, fast-paced environment using languages such as SQLSQL/IIS/MS

ABOUT US

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

ABOUT SOME OF OUR BENEFITS

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Company performance based bonus
• Sharesave scheme
• On-site Nursery available; OFSTED outstanding in all areas
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• Restaurants with great food at amazing prices
• Access a digital GP and other free health and wellbeing services
• Free on-site parking
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change. 

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.