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Form of workA very exciting opportunity has become available to join a Watch Brand based in a London Department store as Concession Manager. You will be outgoing, fun, personable and highly commercial with a passion for retail, driving a team and achieving fabulous results.
Main Responsibilities will include:
- Train, supervise, develop and motivate employees to achieve the goals of the store.
- Plan, organise and prioritise yourself and the team to ensure optimum use of available time.
- Monitor employees performance. Provide coaching, feedback and ensure completion of performance management
- Complete full and thorough probation reviews, quarterly reviews and annual reviews.
- Complete all recruitment for your store team, while liaising with HR
- Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Accurate reporting of all administration and stock control.
- Provide exceptional customer service, exceeding the expectations of customers in all interactions
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Adhere to company policies and regulations.
Person Specification
- Previous retail management experience
- Passion to motivate, engage and create a positive working environment
- Creativity in ideas to increase footfall and conversion.
- Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction
- Driven to improve conversion and ensure the store and team meet KPIs
- Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills.
- Strong interpersonal skills with the emphasis on building good working relationships.
- Self-aware and acknowledges personal areas for improvement and development.
- Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines.
- Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed.
