Concierge - Galgorm

PREVIOUS APPLICANTS NEED NOT APPLY

THE CLOSING DATE FOR APPLICATIONS WILL BE FRIDAY 26TH JANUARY 2024

A full clean driving licence is essential to meet the requirements of the role.

JOB TITLE: Concierge

JOB REFERENCE: CON 01/24

REPORTING TO: Reception Manager.

HOURS: Full Time, based on 4/5 days out of 7 shift patterns ranging from morning, afternoon, evening, and weekends.

LOCATION: Galgorm (Ballymena).

SALARY: Starting at: £10.92. Up to £12.92 per hour (Payscale)

About the role:

As Concierge your role is of the utmost importance as you are the first and last point of contact for our guests arriving and leaving the Resort. We are looking for someone with a friendly, welcoming attitude who will be focused on delivering outstanding customer service, every time.

This role will require you to perform a number of different tasks ranging from, helping with guest luggage, directing and transferring guests as well as offering recommendations for dining and other activities so you must ensure your knowledge of the resort and surrounding area is continually up to date.

We have 125 guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins, Cottage Suites, and Private Residencies set in the grounds so if you thrive in a fast-paced environment and enjoy meeting new people every day then this could be the role for you! Please apply below.

The Position:

The main responsibilities for this position include but are not limited to;

• Offering an outstanding level of consistent, friendly, and efficient customer care to all guests and visitors to the Resort.
• Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
• Aiding guests and visitors in various ways such as assisting with luggage, providing directions & information, and any other activities on a given day.
• Responding to requests for assistance via our internal system HotSOS.

The Person:

Applicants must:

• Have a keen interest in delivering exceptional customer service.
• A full clean driving licence is essential to meet the requirements of the role.
• Have strong interpersonal and communication skills.
• Hold adequate IT skills & preferably previous experience using service software.
• Have strong teamwork skills.
• Have the ability to prioritise their time and the importance of various tasks.
• Possess sound knowledge of the Resort & local area.
• Display a flexible work approach.

Desirable;

• Have previously worked in a Concierge position in the Hospitality sector.
• Have previously worked in a customer service role.
• Have previous experience in the hospitality sector.
• Hold a PSV Licence.

Perks of the job!!

We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact hr@galgorm.com

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS