AddressDuties/Responsibilities
We are currently recruiting for aConcierge to join our team in London working Staggered Shifts of 07.00-16.00, 08.00-17.00 and 09.00-18.00 to be shared with the team. 4 Days per week. 32 hours per week.
Job Purpose:
A floor-based role this is a multi-skilled, multi-task service activity requiring well presented and well organised persons to deliver a variety of services across the contract. The essence of this role is to make customers’ lives easier.
Duties:
- Responsible for a wide variety of services and tasks across site with significant customer interaction
- Ensuring that in specified/dedicated buildings, colleagues receive first class service
- Attend to emergency/urgent works when contacted and informed by the Customer Contact Centre (Help Desk); working as a team to resolve when appropriate
- Report on the overall activities on a daily basis to the Soft Services Manager
- Report and log with the Customer Contact Centre team any out of line event, safety concern, system or breakdown which cannot be resolved (e.g. lights not working, windows broken, trip or slip hazards, heating system not working, leaking taps etc)
- Methodically follow up assigned work orders, update and close upon completion of job and provide detailed feedback to the Customer Contact Centre
- Arrange for daily site inspections to ensure standard of work and schedule adherence
- Ensure that the Client or end user endorses, by way of signature on the work order form, approval of the job undertaken
- Coordinate with other teams to ensure the satisfactory completion of all work requests and tasks of multi-trades
- Source, develop and maintain relationship with retrospective customers and clients
- Ensure that clients are subjected to minimum disruptions whilst work is carried out
- Sorting, delivery and collection of post across site as required
- Provide laundry collection service including pick up and drop off
- Provide secure waste shredding service
- Reconfiguring meeting and conference room furniture and equipment as may be required (dedicated buildings only)
- To carry out PPM and reactive cleaning tasks as instructed
- Carry out minor handyperson type repairs and tasks, e.g.
- Repairing any damage to walls and filling in small cracks/holes
- Repairing damage to wallpaper
- Carrying out any ad-hoc maintenance request
- Fixing washroom door locks, toilet seats and dispensers
- Provide assistance to third parties as and when required
- Carry out Go Look See’s and Process Confirmations as requested and/or scheduled
- Act upon reasonable requests and instructions from line management team leaders
- Liaise on a daily basis with designated building representatives to ensure overall satisfaction of the EMCOR service delivery. Deal efficiently and effectively with any matters/concerns raised during this process and ensure satisfactory outcomes upon completion
Person Specification
Skills:
- Computer literate – able to use PDA’s
- Good written and verbal communication skills
- Excellent customer service skills
- Smart and presentable
- Lively and outgoing
- Energetic with the desire to succeed
- Ability to work using own initiative
- Innovative
- Good listening skills
- Experience of working in a Total Facilities Management (TFM) environment would be an advantage
- UK Driving Licence is essential for this role
Benefits
- 25 days holidays + Bank holidays
- Holiday Buy Scheme - up to 5 days
- Industry leading Maternity & Paternity Policies Real Living Wage Employer
- Refer a Friend scheme
- Extensive Learning & Development opportunities - including opportunities for progression.
- Discount Shopping, Gym, Days Out
- Bike To Work Scheme
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
- Occupational Health - Making a positive change to Health & wellbeing at work.
- Various Rewards & Recognition Awards
- x11 RoSPA Awards for Health & Safety achievements in 2022
- Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards)
- Stable employer with long-term prospects on the contract
