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SalaryCompany Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland's most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
Job Title: Concierge Manager
Location: St Andrews, Fife
Contract: Permanent, Full-time
Are you passionate about providing a superior level of personalised service by ensuring every need and desire of our guests is fulfilled? We are looking for a remarkable individual to head up our dynamic Concierge team at the Fairmont St Andrews, one of Scotland's most iconic 5 star luxury hotels and resorts in the home of golf.
Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their experience here at the Fairmont St Andrews and surrounding area.
Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.
What you will be doing:
- Perform an active role in the hotel operations as a key member of the management team, working effectively to achieve business targets.
- Produce forecasts for the department. Manage all costs relating to the department in respect of operating supplies and payroll.
- Being able to deal with queries and complaints as soon as you are made aware of them.
- To develop revenue-generating opportunities in a mainly cost based department.
- Ensure all staff is aware of any current news and information.
- Carry out performance reviews annually and job development every quarter.
- Control the Concierge operation on a day-to-day basis ensuring all operating standards are in place and staff is well briefed.
- To maintain and develop excellent service standards and consistent customer service focus.
- Collate and establish a large range of information regarding food & beverage, transport to meet and exceed guest's expectations.
- Have a clear development plan for members of the team.
- Support the Transport team in driving revenues and guest experience
- Support the Reception team for a seamless arrival and departure experience
Qualifications
- 2 years experience in a similar role within the luxury hotel market
- Someone with a bright, engaging and warm personality
- A desire to continually enhance guest experience and provide excellent service, actively promoting the resort and local area
- High standards of grooming, presentation and professionalism
- Highly motivated and ambitious, with a great sense of pride in their work
- Actively and collaboratively assists in building the best practices necessary for the company and departments success using initiative and innovation
- Team player with excellent communication skills
- Desire to learn, develop and progress within the resort
Additional Information
- Employee benenit card offering discounted rates in Accor worldwide
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee room rates for just 109, and 159 for friends and family
- Employee rates for Spa treatments and Gol courses
- Access to gym and pool services
- Competitive Salary
