Address
Form of work
SalaryJob Number 24003963
Job Category Event Management
Location Delta Hotels Forest of Arden Country Club, Maxstoke Lane, Birmingham, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Department Operations and Inventories
Manages departmental inventories and assets including par levels and maintenance of equipment.
Conducts monthly department meetings with the Banquet captains and employees.
Maintains attendance log for banquet employees.
Maintains and enforces established sanitation levels.
Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
Uses banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
Schedules banquet service staff to forecast and service standards, while maximizing profits.
Participating in and Leading Banquet Teams
Attends and participates in all pertinent meetings.
Leads shifts and actively participates in the servicing of events.
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
Providing and Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
Conducting Human Resources Activities
Interviews and hires Banquet captains and employees with appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to individuals.
Reviews comment cards and guest satisfaction results with employees.
Participates in the development and implementation of corrective action plans.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
