Job Title: Configurator Executive
Location: Birmingham (hybrid)
Career Level: CL10
Role Type: FTC until late September
What we do?
As Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.
Role Overview:
The Configurator Executive will be a part of the team responsible for auditing website for various markets that deliver of marketing services to our client.
Broad areas of work include:
- Auditing content for client configurator website
- Completing audits as per client’s requirements and agreed timelines
- Ensure quality and timely completion of audits
- Ensure clear feedback on errors
- Flag risks to quality to the leads and reporting of audit results
- Support content authoring in case of high volumes
Responsibilities:
Primary activities
- Perform thorough UAT of the website. UAT includes checking for any discrepancies related to copy, imagery, pricing, legal disclaimers, etc.
- Work on Excel files to capture any copy changes or other amends required on the Configurator platform
- Coordinate with offshore team on JIRA for making updates on the staging/ live websites. Also, need to liaise with clients on JIRA to ensure market configurator sections are thoroughly reviewed and signed-off for publishing.
Basic Skillset Expectations
- Basic knowledge of Excel
- Good comm. skills to interact and collaborate with offshore team and coordinate with clients
- Have an eye for detail to spot out issues during QA using available checklists and guidelines
Other management activities
- Identify operational risks and issues related to current process and indicate to operations
- Be flexible to work in shift hours ensuring complete overlap with markets and stakeholders
- Help in overall team’s work-load by managing own deliverables and help team when required