Consultation Officer - Hybrid

Consultation Officer required on a Hybrid basis to undertake consultation projects and provide advice in relation to consultation and engagement best practice

Hybrid

May be expected to work flexibly across two locations (Wandsworth and Richmond)

3 months - possible extension

36 hours per week

£20.70 per hour PAYE or £27.94 UMB negotiable

Min of 2 days in the office

We are looking for an experienced and creative digital content creator, who can turn complex information into engaging digital assets for our local residents and stakeholders. You'll need to be customer-focused with excellent communication skills, both written and verbal. The ability to work well under pressure, prioritise a varied workload, and operate effectively as part of a team are also essential skills for this role.

The successful candidate will be joining an experienced and ambitious Consultation Team that includes several permanent staff and a pool of casual consultation, research and insight analysts.

The Consultation Team works across the two councils, carrying out public consultations and staff surveys, analysing the results, using the data to provide insight to officers and councillors and feeding back to the public. This work is vital to help the councils understand what is most important to our communities and make decisions about how we can provide the best possible services for them.

Job Purpose

The Consultation Officer will undertake consultation projects and provide advice in relation to consultation and engagement best practice. They will also carry out extensive analysis of consultation feedback and provide intelligence and insight to decision-makers within the client.

The overall aim of the team is to deliver and advise on high quality best practice consultation and engagement, to enable residents, businesses and staff to have their say on issues that affect them, and to ensure consultation feedback is incorporated into client decision-making processes.

Specific Duties and Responsibilities

• To undertake individual consultation and research projects on behalf of colleagues in services across the organisation

• To combine and analyse data from a range of sources to provide intelligence about residents and service users to support effective community engagement and strategic commissioning decisions

• To prepare briefings and reports on consultation, engagement and research

• To make best use of the software applications available to the organisation (consultation software, DataRich, GIS, analytics etc) to enhance the quality and impact of the products delivered by the consultation team

• To act as a source of expertise on consultation, community involvement and research on customer insight, providing advice and promoting best practice

• To ensure that the services are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Executives

• To contribute as required to the commissioning, market testing and contract management of services provided by the consultation team

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy