Consumer Engineering Support Manager

Consumer Engineering Support Manager

Location: Leicester (Syston)

Contract Type: Permanent

Hours: 37.5

Salary: £31,000.00 - £36,000.00

Join Flogas Britain - Off-Grid Energy Leaders!

At Flogas, we're not just offering a job; we're offering a chance to be a key player in an organisation that's at the forefront of innovation and change.

As our company continues to grow and expand its horizons, we need creative minds who can embrace evolution and lead with a fresh perspective. Your passion for sustainability aligns perfectly with our commitment to creating a more sustainable future.

About the role

Reporting to the Head of Consumer Engineering (HCE), the Consumer Engineering Support Co-ordinator (CESC) acts as a key support to the Customer Engineering team to drive performance and efficiency whilst maintaining engineering standards and delivering the excellence in customer service.
Flogas Britain is one of the largest distributors of off-grid energy in the UK and has over 30 years’ experience of providing solutions to both commercial and domestic customers, principally in the form of liquid gas.

The business has a longstanding record of organic growth driven by new installations, underpinned by a strong technical engineering expertise and capability, which combined with a number of bolt-on acquisitions have resulted in its market share increasing from 10% to over 30%.

What you will be doing

• Take the lead for the development and support of critical business operating systems within the Consumer Engineering team (CODAS, Cority, IMS, Mendix, etc.)
• Create, develop and maintain reports to support compliance and the measurement of performance as required – health & safety (gas, personal and driving), compliance, efficiency, stock control, etc.
• Coordinate, monitor and support training, calibration and audit plans
• Lead for customer service issues, investigations, and the conduit for complaint resolution
• Support change management planning and execution

About You

We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.

• Excellent systems knowledge
• Operational and commercial experience
• Sound understanding of Health & Safety policies and practice
• Positive demeanour with a problem-solving mindset
• Self-motivated with an appetite to prioritise customer needs and expectations

How we will reward you

• Competitive starting salary
• Discretionary bonus scheme
• Great annual leave package with opportunity to purchase up to 5 days extra leave
• Enhanced family friendly package
• Death in Service
• Contributory pension scheme
• Employee Volunteer Day’s to support the communities where you work and live
• Learning and development opportunities to develop your skills, knowledge and talent
• Access to a fully funded eye test and flu jab
• Access and discounts on a range of health and wellbeing services i.e., health cash plan, discounted gym membership and our employee assistance platform
• Access to our very own benefits platform which provides discounts to over 900 retailers, including days out, holidays and retail stores

Diversity, Inclusion, and Flexibility:

Flogas Britain are committed to fostering diversity and inclusion across our workforce.

We actively encourage applications from candidates of all backgrounds, regardless of gender, age, sexual orientation, disability, ethnicity, or any other factor. We strive to build a diverse and supportive culture of respect and fairness for all.

As an inclusive employer, we recognise the importance of achieving the right work-life balance that works for you. Our people work differently depending on their role and needs, from hybrid working to flexible working arrangements.

We are open to discussing alternative working arrangements - such as part-time hours and job shares, so please feel free to raise this with us.

About us

Flogas Britain is one of the largest distributors of off-grid energy in the UK and has over 35 years’ experience of providing solutions to both commercial and domestic customers, principally in the form of liquid gas. The business has a longstanding record of organic growth driven by new installations, underpinned by a strong technical engineering expertise and capability, which combined with a number of bolt-on acquisitions have resulted in its market share increasing from 10% to over 30%.
The business is at the forefront of the energy transition having developed a prominent track record in converting customers from higher emissions fuels to lower carbon and cleaner solutions for the last decade and is well placed with a significant range of opportunities to develop and diversify into New Energies into the future in line with our 2040 vision to provide 100% renewable solutions to customers.
The recent acquisition of Protech by Flogas Britain further extends the business’ capabilities in this regard to provide innovative and lower carbon solutions into the commercial sector; combining renewable-ready gas combustion with alternative technologies such as heat-pumps, solar power and electric vehicle charging to provide a complete solution to customers and assisting them on their own path to net zero.