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Form of workWhat We'll Bring:
Do you enjoy being surrounded and collaborating with like-minded and talented people who have a passion to innovate?
At TransUnion we use innovation to make trust possible by helping consumers be reliably and safely represented in the marketplace.
We have an exciting opportunity to join TransUnion as a Consumer Services Assistant on a fixed term contract ending December 2024, to play a key role in supporting our Consumer Services Team to provide exceptional customer service and fraud prevention advice to consumers across the United Kingdom.
We will provide full training to all new starters and support you throughout, so experience we are looking for can be varied.
Day-to-Day you will:
Answer queries regarding credit score and affordability via email
Assist victims of fraud in the process of protecting their information
Produce hard copies of individual credit reports
Provide information about available online services
Log credit data disputes and complaints and give updates on the process
Help consumers to achieve a better understanding of the credit industry in the UK
Skills and experience you will have:
Excellent listening and communication skills
Experience of working in a call centre or other customer-driven environment desirable
Good IT knowledge
Experience of working with sensitive information
Ability to adapt to changes according to the business needs of the company
Understanding of the banking or credit referencing industry desirable, but not essential
Fluent English, written skills
Ability to work well within a team and communicate with other departments
Impact You'll Make:
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus our benefits package comes with:
We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
26 days’ annual leave + bank holidays (increasing with service)
Global paid wellness days off + a bonus day off to celebrate your birthday
A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion - a place to grow:?
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.
Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.
Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting us via email (Please find email on company site by following the apply link)
We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.
