Consumer Test Coordinator

Consumer Test Coordinator

Contract - 6 Months

Salary - 28,304

Hours of work - 30 per week over 4 days.

Location - Birkenhead

My client is a global fast moving consumer goods company who produce well known products from health and beauty to food and beverage and they are now looking for an Consumer Test Coordinator to join their team. The role combines Customer Service, Data Management and General Administration.

Your responsibilities in the role

• Allocation of panellists to studies.
• Working with scientists to set up studies.
• Answering panellist questions and queries.
• Maintaining accurate records of Consumer Centre and panellist activity.
• Compliance with Market Research guidelines, adherence to Consumer Centre Code of Conduct and general standard operating procedures including site safety requirements.
• Liaising with the public and with Consumer Centre staff and scientific teams.
• Handling Sensitive information such as medical histories, adverse reactions, and information/consent documentation.
• Working with the team to ensure the maintenance and upkeep of the facility.

Key Skills and Experience

• Strong demonstratable track record in data entry or appointment/schedule systems.
• Used to a fast-moving work environment.
• Can show initiative and prioritise tasks.
• Must have computer experience with Microsoft Office Suite.
• Conversant with MS Office programs, Word, and Excel.
• Good professional telephone manner and communication skills.
• Experience of customer service in some capacity is desirable.
• Team player.
• Professional Presentation.

Further information provided upon application.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.