Contact Centre Administrator

Do you possess first class customer service skills?

Are you looking to break into the financial world with your demonstrated office support experience?

We are hiring for a regulated Interim Contact Centre Administrator to join our team in Bristol.

The Contact Support team are the initial point of contact for our clients via phone, e-mail and post, and we ensure we provide a fantastic customer experience.

Working at Hartley Pensions

We encourage your ambition and reward your success. We will help you thrive in an environment that encourages efficient working practices as well as a friendly and sociable atmosphere.

We have drawn together a highly skilled, experienced and multi-lingual team from diverse backgrounds. We have an equal opportunities policy and welcome applicants for positions from any background.

Responsibilities

Your appointment will strengthen the Contact Support team and cover a wide range of tasks which include the following:

• Your regulated skillset will be a welcome addition to the existing team.
• Answering calls and passing them through to the relevant team if necessary.
• Monitoring the mailbox and passing client queries onto the relevant team or responding where applicable.
• Maintaining excellent customer service delivery by escalating urgent issues.
• Ensure post is scanned and passed onto the relevant teams in a timely manner.
• Support the team leads with ad-hoc requests.

What we look for

• Excellent communication, interpersonal and listening skills.
• Establishing client relationships.
• Time management skills.
• Customer service skills.
• A good level of numeracy and IT skills.
• A target-driven mind-set.
• Not every day is the same, so a flexible approach to work will set you in good stead.
• Discretion; an understanding of the need for client confidentiality and handling sensitive data.

Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We activelyencourage individuals from all backgrounds, experiences, and perspectives to apply. Join us in creating a workplace where everyone feels valued, respected, and empowered to thrive.