Contact Centre Admissions Adviser

Who we are:

Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

Together, we will bring out the best version of yourself.

About the role:

Our Digital Admissions Advisers support learners throughout their journey with us, from initial enquiry or application to enrolment and beyond.

You will interact with customers via telephone and digital messaging from their earliest enquiry, and processing them through application stage to enrolment. You’ll process course payments and refunds, and ensure customer feedback is recorded and reported on.

This is a permanent, full-time role, based at our Reading College Campus. After passing your probation, home working opportunities up to 2 days a week are available. You will have the chance to discuss your performance and desired working pattern with your manager at that point.

What do you need to be a successful Digital Admissions Adviser at Activate Learning?

Being great with people and an excellent communicator is key to being successful in this role, having the ability to talk to our customers with ease, ensuring you always provide an excellent customer experience.

If you have great attention to detail and organisational skills, then a career with Activate Learning as a Digital Admission Adviser could be a great choice for you. In addition, you will have:

• First class customer service skills
• Excellent IT skills: MS Office packages particularly Excel, Outlook, OneDrive and Teams
• A proactive attitude to problem solving and be target focused

You may not have considered using your skills in this way before, so this could take your career and experience in a new direction and may also present opportunities longer term, to provide you with a varied and fulfilling career path.

Why work with the Activate Learning Group?

Here are some of our benefits:

• Enrolment into generous pensions schemes
• Generous annual leave entitlement
• Excellent on-site facilities including free onsite parking, refectory facilities, Hair and Beauty salons
• An extensive Learning and Development programme with a range of CPD opportunities
• Access to qualified coaches for all staff
• Leadership and Management development programmes
• Flexible working opportunities, where appropriate
• A comprehensive wellbeing programme including access to the Fika and Everymind app
• Mental Health support including access to Mental Health First Aiders
• Employee Assistance Programme
• Employee resource groups
• Cycle to work scheme
• Refer a friend vacancy incentive
• Access to student discount programmes

Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission.

Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.

Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter into an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.