14.8 hours per week, working Monday and Tuesday

The Council is seeking to appoint an enthusiastic customer focused individual to join our Customer Services team in providing a high level of customer service to the general public. This post offers unique challenges and provide an excellent opportunity to develop your skills and experience.

Based at our Contact Centre on Hundred Acre Lane, Worksop, the successful candidate will provide an efficient service to customers accessing our Golden Number service. This role is responsible for delivering a high quality and effective response to all customer enquiries and will provide relevant administration support and data entry to ensure software systems are up to date.

Applicants must be committed to providing a high level of customer care and possess good communication skills. You must be able to stay calm under pressure and deal with members of the public, Officers and Members in a courteous manner, as well as being a strong team member who is flexible to meet the demands placed upon the team.

Bassetlaw District Council is committed to offering a high level of customer service.

We value the diversity of our people and actively encourage applications from all sections of the community. We maintain fair and well thought out recruitment processes at every stage to make sure that everyone is treated equally.

We will value your contributions, give you access to a free healthcare cash plan and benefits, offer a very generous 26-32 days holiday package (rising incrementally each year) plus public/bank holidays, and give you the option to purchase additional annual leave tax-free. We will double your monthly pension contributions and provide the option to join our shared cost AVC scheme, offer discounted car parking of around £4 per month, and family friendly policies. We also offer hybrid working arrangements of partial home/office working.

To apply, please click apply now.

Person specification

CLOSING DATE: 1st March 2024

INTERVIEW DATE: 12th March 2024