Contact Centre Advisor

Care Respect Listen Do the right thing

About the role

We are looking for a Contact Centre Advisor to join our Customer Services team. As a Contact Centre Advisor you’ll be pivotal in providing a consistent, high-quality service to both internal and external customers within a call centre environment, with an aim for call resolution on initial contact.

As well as this, the role helps to support the planning team by accurate use of the scheduling system and other related software, aiding in the seamless and efficient running of operatives’ diaries.

Our ideal candidate for this role is someone who:

• Has demonstrable use of Information Technology to a high level of competence, such as Microsoft Office or equivalent, and to have a good knowledge of information database systems and applications.
• Is experienced, passionate and willing to promote an excellent customer-focused service. This will be achieved whilst responding effectively and sensitively to the needs of the customer, showing patience, understanding and respect at all times.
• Has a proven ability to work independently, within a team, and to work flexible hours to meet the needs of the service.
• Has an awareness and understanding of the General Data Protection Regulations and the implications for the department.
• Can work within corporate policies and an understanding and commitment to Equal Opportunities and Anti Discriminatory practice.

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

• Flexible working opportunities including flexi-time and hybrid working
• Excellent pension scheme with a high level of employer contributions
• Free, fully equipped onsite gym and changing facilities.
• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
• Free Employee Assistance programme, including free counselling
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to work in a beautiful and vibrant part of the Southwest
• We support digital working with modern devices/smart phones
• It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
• Our modern and spacious offices are right on a bus route, and just three miles from the city centre
• We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, KFC and Co-op.

To Apply:

If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.

For an informal discussion about this role, please contact Jaclyn Pearce, Contact Centre Manager on 01752 382011.

This post is suitable for job share.

Shortlisting Date: 22nd January 2024

Interview Date: 2nd February 2024

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Living and Working in Plymouth