Contact Centre Advisor - E-Commerce Team

Home based, full time and part time opportunities available.

All new starters will be required to take part in a 2 week full-time induction, in person at the Hull office.

Must also be willing to travel to the Hull office as and when required for meetings and training.

Do you want to join the UK’s largest news publisher, Reach plc?

If you have a real passion for delivering excellent customer service this could be the role for you!

An exciting opportunity to join our dynamic Home-Based Customer Contact Team. We’re the UK’s largest commercial news publisher, home to the UK and Ireland’s most iconic digital platforms, magazines and newspapers. From the Mirror, Daily Express and OK!, to our regional titles such as the Liverpool Echo, MyLondon, Birmingham Live and the Manchester Evening News (plus lots more), our brands and the stories we cover are as varied as our people.

Our national Customer Contact Team serves our E-Commerce platforms such as our OK! Beauty Box in relation to general enquiries, cancellations and new subscriptions, as well as managing our digital subscriptions apps. Therefore the ability to deal with a wide range of calls is essential.

• Ability to work at a fast pace and react promptly to all incoming calls with a polite and professional manner
• To demonstrate a high level of accuracy and attention to detail
• Ability to deal with customer enquiries and complaints
• Demonstrate excellent product knowledge to maximise on all sales opportunities
• Subscribing customers to their chosen newspaper
• Dealing with cancellation calls and where possible retaining customers
• Renewing customer subscriptions incl converting a customer onto direct debit (inbound & outbound)
• General subscription queries - incl. financial issues and digital queries
• Maintain working relationships with internal and external customers
• Cooperate with supervisors and managers to achieve a healthy and safe workplace and to take reasonable care of yourself and others

• An excellent communicator
• You’ll be comfortable dealing with all levels of seniority
• A logical thinker who can engage with people
• Confident in delivering exceptional customer service
• A passion for self development

What can we offer you?

We are offering a competitive salary and benefits including;

• Help saving for your retirement - join our pension scheme and we’ll match contributions up to 6%
• 25 days’ holiday per year when you join. After three, five and ten years’ service with Reach, you’ll accrue one additional day of annual leave. We also have a Holiday Purchase Scheme
• Giving back day - an additional day’s leave each year to support a cause close to your heart
• Enhanced family leave - including maternity, paternity and adoption - and you’ll be eligible after just six months’ employment
• Private Healthcare Cash Plan - free health cash plan so you can claim back cash for a range of medical expenses
• As one of the UK’s top 50 Inclusive Employers everyone’s invited to join our events, programmes and networks to celebrate diversity and build an environment where all our people can thrive
• Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest
• Awesome career opportunities - you’ll have support from your line manager and a range of learning & development programmes
• We are also a member of the 30% Club, a global campaign aimed at increasing gender diversity at board and senior management levels

Reach plc believes diversity brings benefits for our customers, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.