Address
Form of work
SalaryJob Information
The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
The Service
Our mission in Customer Service is to Resolve enquiries at first point of contact, engage with Customers for successful outcomes, achieve the best level of service we can, connect people with what they need and help Customers to help themselves. We achieve this via a network of 6 offices which customers can visit for face-to-face interactions and a Contact Centre which is the first point of telephone contact for the Council. We are also transforming our self-service offer. We look to resolve all enquiry types at the first point of contact wherever possible for a wide variety of enquiry types including housing benefit, council tax, blue badges, concessionary travel, housing, household waste, highways, planning and much, much more!
The role
If you are a person who loves to help others, we want to hear from you! It is an exciting time for Customer Service at Northumberland County Council.
We are looking for enthusiastic, dynamic, and flexible individuals ideally with Customer Service experience to help us to continue to transform our services in Northumberland and be the best we can be for our customers. We are creating a first-class service for Customers to connect with us digitally, by telephone, or in person. Excellent communication and interpersonal skills are key as well as a dedication to fantastic customer service and a desire to help and resolve enquiries at first point of contact.
We have 1 full time position available, working 37 hours per week within our Telephone Contact Centre, which is based at The Civic Centre, Blyth helping residents with housing related and general enquiries
For further information about this vacancy, please contact Helen Longstaff via email to Helen.Longstaff@northumberland.gov.uk
Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis!
Northumberland County Council’s (NCC) vision is “To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive”.
For further information about NCC, please visit our website.
Why choose us?
We have some outstanding benefits to offer you, including:
A starting salary of £24,294pa (Band 4)
26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
Automatic enrolment into the Local Government Pension Scheme
Flexi scheme – up to 2 days flexible leave available per month (pro rata for part-time employees)
Local government discount schemes available to all employees with offers at local businesses along with various national brands
Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours
Car leasing scheme
Please visit https://careers.northumberland.gov.uk/#staffbenefits for more information regarding our benefits.
Further information
For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council website.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
