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Form of work
Salary Salary: Croydon -Starting salary: GBP26,469 with potential to increase incrementally subject to performance and experienced gained in role to GBP30,600 per annum
West Malling -Starting salary: GBP25,346 with potential to increase incrementally subject to performance and experienced gained in role to GBP29,282 per annum
Hours: 36 per week
Contract Type: Permanent
If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you!
We're looking for a number of compassionate and friendly Contact Centre Advisors to join our Croydon/West Malling teams, supporting the continued success and growth of our Customer Contact Centre.
Who we are
Clarion Housing is the largest housing association in the country, with 125,000 homes across more than 170 local authorities. More than 360,000 people call a Clarion home their home.
We are committed to providing an exemplar customer service offer to all our residents and to investing in and maintaining our homes.
What you'll be doing
Working in our fast-paced Contact Centre you'll be the first point of contact for our customers, where calls can be demanding and challenging at times.
You'll be a natural people person with a 'can do' attitude who thrives on performance and positive results and who is adaptable and willing to learn.
Dealing with customer queries, including income collection, housing and tenancy management, repairs and complaints, you'll provide a high quality inbound and outbound service through our traditional telephony, email systems as well as our emerging multi-channel platforms.
With proven experience working within a customer service environment and excellent communication skills, you'll manage and conclude enquiries effectively and sensitively at the point of contact where possible.
What we're looking for
You'll be confident using document management systems and have demonstrable problem solving skills, take ownership and resolve customer enquiries with a 'Right First Time' approach. Carrying out a range of admin tasks, liaising with colleagues and external agencies you'll provide positive outcomes in a timely manner.
You'll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our customers. You'll be polite, friendly and professional with the ability to communicate to a wide range of people. We're looking for people who have strong IT skills with the ability to multi-task.
Location: You'll be based from either our Croydon or West Malling offices. You will work full time from the office for the first 8 weeks, whilst in training and academy. You will then be able to enjoy a blend of working from home and in the office in line with business needs.
Training: Please note successful applicants will be required to undertake in an 8-week training programme starting on Tuesday 12th March , which will take place at our office in Croydon or West Malling (depending on which location you apply for). You will have to attend on a full-time basis; Monday to Friday.
Contract/Hours: All positions are permanent working 36 per week Monday-Friday.
Following training, you will work on a rota.
Virtual Interviews will be held 30th, 31st January and 1st February and if successful at this stage you will be asked to attend our Croydon office on 7th February for an IT assessment.
Closing Date: Friday 19th January at midnight.
