Contact Centre Agent

This role is being advertised as a Contact Centre Agent however the successful candidate will be employed as a Client Care Coordinator
Hours: Full time, 37.5 hours
We know that dreams are powered by our ability to make choices.
Working as a Contact Centre Agent you will interact with our clients through our omni-channel service carrying out inbound, pre-booked appointment outbound calls and online chat. You will be joining a team of over 150 Contact Centre Agent colleagues that work together across our three Contact Centre sites to deliver an efficient and safe service to our clients. Working within the centre you will never be alone as we have a fantastic support network in place so that we all feel connected. Please note that this is a phone-based role. Hybrid work arrangements may be considered following a six-month probationary period, with a minimum requirement of working on-site 2-3 days per week thereafter.
We’re offering permanent roles, working between the hours of 8am-6pm, Monday to Friday with 1 weekend shift in a 2-week rotation.
What we can offer you as a Contact Centre Agent:
* Take advantage of perks and discounts on over 4000 retail and hospitality outlets through Blue Light card
* Benefit from up to a 5% employer contribution from Aviva, a leading pension provider in the market.
* Access support from accredited Mental Health First Aiders during times of need.
* Celebrate your birthday with an extra day of annual leave through our Birthday Bonus.
* Utilise the Employee Assistance Programme and Doctor Line provided by Westfield Health, offering 24/7 access to a GP who can prescribe medications over the phone.
* Receive paid training to ensure you're fully equipped to excel in your role and beyond.
* Enjoy complimentary free parking onsite for your convenience.
Interested? Find out more…
Shortlisted candidates will need to be available for a face to face assessment day on the 21st May or 22nd May. The start date for successful candidates will be 1st July. Successful candidates for the Contact Centre Agent role will be required attend training for a minimum of 4 weeks, running from 8am to 4pm, Monday to Friday