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SalaryContact Mairead Douthart | |
Contact Centre Agents - Belfast - Full Time
Join our client, Northern Ireland's leading public provider, dedicated to delivering high-quality services to the community. We are looking for enthusiastic and customer-focused individuals to join the Adelaide Contact Centre team in Belfast.
This role offers an excellent opportunity to learn and grow your skills among a vibrant team in the city!
About the roles:
- Position: Contact Centre Agent
- Type: Full Time, 5-Month Contract (potential for extension)
- Hours: 37 hours per week (5 days out of 7)
- Location: Adelaide Contact Centre, Belfast
- Rate of pay: £11.44 per hour
- Start Date: Immediate
- Dynamic Environment: Work in a fast-paced and supportive team.
- Hybrid Work Model: Initially centre-based with potential for hybrid working after training
- Immediate Start: Begin your new role without delay
Key Responsibilities:
- Customer Enquiries: Answer telephone enquiries promptly and provide accurate timetable and fares information
- Customer Service: Deliver high-quality customer service, ensuring a positive experience for every customer interaction
- Complaint Management: Acknowledge and record customer complaints, ensuring they are handled efficiently
- Ticket Reservations
- Pass Renewals: Assist in the renewal process of Senior Smart passes
- Administrative Support: Help administer Department for Infrastructure
- General Enquiries: Respond to general enquiries and transfer calls to the appropriate departments
- E-commerce Support: Handle enquiries related to e-commerce products
- Digital Communication: Respond to customer enquiries through Live Chat and email
Criteria:
- Customer Service Experience: Minimum of 1 year's experience in a customer service role OR possess WorldHost Level 2 accreditation
- Communication Skills: Ability to complete forms and provide written responses to customer enquiries
- Call Handling: Ability to manage a high volume of inbound calls and customer enquiries in a fast-paced environment
- Educational Requirements: Minimum of 3 GCSEs at grade C or above, or equivalent, including English and Maths. Alternatively, demonstrate at least 2 years of relevant customer service experience.
Why should you apply?
- Competitive Pay: Earn £11.44 per hour.
- Dynamic Environment: Work in a fast-paced and supportive team.
- Growth Potential: Opportunity for contract extension based on performance.
- Hybrid Work Model: Initially centre-based with potential for hybrid working after training.
- Immediate Start: Begin your new role without delay and start making an impact right away.
How to Apply:
Apply online, email or call Mairead on to find out more.
Riada Resourcing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
