Contact Centre Team Leader

Contact Centre Team Leader

Up to £29,000 basic plus monthly bonus (OTE up to £60k)

Manchester City Centre – 10 minute walk from MCC/Arndale

Flexible start date (Full time)

We have a brand-new opening for an experienced TEAM LEADER, or senior looking to step up…

This is the chance for you to be a leader of what is already a hugely successful sales team.

Last month alone this team achieved a personal best, so what could be better than being a leader of staff guaranteed to earn you bonuses based on performance as soon as you join us?

Your sole focus is to look after and development the team:

• Completing 1-2-1’s with each team member and regular meetings
• Dealing with escalations from customers if it goes to manager level
• Spot checking customer calls to ensure the team are putting them on the correct plans
• Search for new ways to improve team performance
• Managing the dialler and calls, setting realistic targets and KPIs
• Incentivise the team, issuing out prizes, and getting involved with wall of fame every month

We want someone who is driven by numbers, targets and team performance, someone who is diligent, enthusiastic, assertive, and creative.

Our working environment is truly brilliant, every staff member speaks highly of how enjoyable the role is, especially as our sole focus is to help customers – what could be more important.

Even our divisional managers started out at Team Leader level, so there is no ceiling on what you can achieve in our business…

• OTE up to £60,000
• Free breakfast in our on-site restaurant every morning
• You do not need to work any weekends
• Freebies given out on the floors regularly for all staff members
• Access to Perkbox discounts for retail stores and restaurants
• Subsidised lunches for just £2 per day
• Early finish Fridays 3pm

If sales have been your bread and butter, get in touch today for more information.

Applications are welcomed from proven sales professionals, please contact Amber Weston amber@platinumrecruits.co.uk