Contact Centre Team Leader

Contact Centre Team Leader
Permanent
£37,000
High Wycombe

Hamilton Woods Associates are currently recruiting for a Contact Centre Team Leader on a permanent basis, for an organisation based in High Wycombe.

Duties and Responsibilities of the Contact Centre Team Leader:

• Monitor and manage KPI's
• Ensure all areas of work complies with policies, procedures and protocols
• Deal effectively and promptly with escalations from the team
• Work with the Contact Centre Manager to develop and deliver service improvement plans, including any processes and procedures
• Develop effective working relationships with other internal teams and stakeholders
• Maintain customer confidentiality
• Support in delivering of the out of hours service
• Actively promote and work in accordance with all relevant policies and legislation

Essential Requirements of the Contact Centre Team Leader:

• IT literate

To be considered for this exciting role, please contact Lucie Houston - Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful