AddressContract: Permanent, full time
Salary: £19,838 per annum
Location: Burford with hybrid working, OX18 4PF (consideration will be made for alternative proposals)
Closing date: 22 March 2024
We’re recruiting Contact Handlers to join our Rehoming Admissions team. Our Rehoming Admissions team are dedicated to supporting members of the public who are in need of help with a pet in their care. Their priority is to tackle the perception that it’s cruel to give up your pet by providing a truly understanding, empathetic and effective service that is focused on delivering outcomes that help both people and pets in need.
Key Responsibilities
As part of a small and dynamic team, our Contact Handlers play an essential role in supporting those in need of help with a pet in their care. Giving up a pet can cause distress and despair, as a Contact Handler, you will show empathy & compassion in supporting our customers with consistent advice about the options they have to help them.
About you
The ideal candidate for this role is someone that has great communication skills and able to speak to a wide variety with experience of handling calls. As part of this role, you will be often supporting clients that are distressed, therefore, you will be able to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience, with ability to keep calm under pressure. This person will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.
Knowledge, skills, and experience
- Experience of call handling in a work environment
- Experience of working with customers in a busy customer service environment
- Ability to handle challenging situations with resilience, tact, compassion, and diplomacy
- Excellent communication, literacy and administrative skills including a good knowledge of Windows and MS Office and good keyboard skills
- Excellent organisational and time-management skills with proven ability to prioritise
- Understanding of animal welfare principals and experience of caring for a variety of species
- The ability to self-manage while working collaboratively as part of a team
- The ability to demonstrate, understanding and apply our Blue Cross values
Desirable Knowledge, skills, and experience
- Experience of employment or volunteering for a charity
- Knowledge of data protection and GDPR
- Experience working with CRM/database systems
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
complete the online application process before the closing date on Friday 22 March. Depending on the number of applications we may arrange a second date for interviews.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
About Blue Cross
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at jobs@bluecross.org.uk, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you
Application Deadline
March 22, 2024
Department
Fundraising, Comms & Engagement
Employment Type
Permanent - Full Time
Location
Burford
Workplace type
Onsite
Compensation
£19,839 / year
Reporting To
Sarah Bagshaw
