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Form of workHow you'll make a difference
As a Content Designer, you will write content that helps our users to understand and access council services. You will make a difference by ensuring that we deliver clear, accessible, and accurate content to our staff, residents, businesses, and other stakeholders.
What will you be doing?
- Given the nature of this role, you will work closely with internal stakeholders, including service leads and subject matter experts, to design content that meets user needs and satisfies business and statutory requirements, using evidence to inform your decisions
- It will be your responsibility to write clear and accessible content, ensuring this is shown to a user in the right place and in the best format
- You will help shape our approach to content across the organisation, drawing on your thorough understanding of best practice.
- You will support managing the organisation and improvement of the council’s website, microsites and intranet.
- Within the service you will adopt and advocate the council’s user-focused approach to content design, working closely with internal clients to design content that meets user needs and satisfies statutory requirements
- You will be responsible for monitoring and evaluating performance levels - this may include social media and web analytics, digital campaigns, and user research activity such as surveys, interviews, focus groups and usability testing
- You will provide specialist information and advice to all council departments, as well as senior management, councillors, and external stakeholders, ensuring that a consistent approach is taken to digital activity, leading projects and represent the team on wider organisational project boards
- You will provide support, advice and guidance whilst ensuring the service complies with all relevant regulations, codes of practices, policies, and procedures
What we need from you
- You will have experience of writing content for large, high profile, public-facing websites
- You will have experience of user-centric approaches to content design, with the ability to write user stories and design content to satisfy acceptance criteria
- You will have a thorough understanding of content design best practice and be able to draw on relevant resources and networks in support of your work and professional development
- For this role it is essential that you have excellent written communication skills, with the ability to translate complex information into plain English and follow writing style guidelines
How a career at South Gloucestershire Council is different
- We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance
- We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work
- As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities
- We recognise that our diverse team of skilled and dedicated people make us a great place to work and we welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We’re providing essential services across our internal network to ensure we can fully support our community
- We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future
- We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference
We’re making a difference, be part of it!
This is a part-time limited term contract until August 2024
Salaries pro-rated to hour worked
For more information, please contact Simon Williams, User-Centred Design Manager ([email protected] or 01454 868949)
