Content Designer

We’re looking for a UX designer and researcher to join the Service Design team on a permanent contract.

We’re a small team of 14 who are committed to growing user-centred design skills and best practice across the organisation.
We want someone with skills in both UX design and user research. The ideal candidate would have experience in roles such as UX Design, Interaction Design, and User Research.

We need someone that has the ideas and confidence to lead a team, and influence how we do things. And if you’re comfortable working across a service and tackling exciting design challenges, you’re ticking all the right boxes.

Interview Date: Tue 23rd and Wed 24th July

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. Our team works from home most of the time. We meet up in-person every 6-8 weeks. Some project teams choose to meet up more often. We have offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

Your experience

Please align your supporting statement to the criteria below, this is how your application will be scored.

Essential - You must be able to:

• absorb large amounts of conflicting information and use it to produce simple and accessible designs
• design and conduct research for an end-to-end service – for example, you can bring a range of tools and methodologies to the team like A-B testing, in-depth interviews, unmoderated studies and experience mapping
• define and implement a user-research strategy that continuously places our users at the heart of everything we do
• manage a small team of user researchers and be responsible for your team’s personal development and performance
• work alongside other user-centered design disciplines such as other UX Design, Content Design and Service Design
• contribute to a design system
• contribute to a UX roadmap that will guide designers, product management and technical teams
• represent UX and research in cross-functional discussions – both within the Service Design team and the wider business.

Desirable

It would be great if you know how to:

• collect data to help inform design decisions – for example, using things like Google Analytics 4.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)