Content Solutions Product Manager

About the Role

The Content Solutions Product Manager (CS PM) supports the Content Solutions Manager, Tools in the day-to-day management and support of content tools, as well as the implementation of content transformation strategy in the tools space, by acting as the business-side Product Manager for specific content tool(s). A CS PM is responsible for one or more content tools/systems, managing the interface between the business and technology teams in the delivery of new capabilities. The CS PM ensures tools and their associated processes balance meeting business needs and the advancement of our content data and management strategies.

Duties include:

• Assessing small change requests and business requirement weighing against strategic goals (operational, technical, and tool-specific) determining whether technical development is appropriate, and suggesting alternative (e.g. process) solutions where valuable.
• Where tool development is an appropriate solution, the CS PM will see the change through to successful delivery via the appropriate change route (e.g. value stream or project), including attending of and participation in sprint ceremonies.
• Prioritization of the change queue and management of the backlog/roadmap for appropriate content tools is a key responsibility of this role, ensuring that the business stakeholders understand and accept where technical/strategic changes need to take priority over business change, including facilitating negotiation between divisional representatives or user groups who are asking for contemporary changes, and that there is a clear forward load/roadmap for each tool.
• Continuous Improvement opportunities related to tools should be pursued where evident, to increase value to the business.
• CS PM support of the business extends to ensuring there is adequate documentation and training on the tools and processes within the tools themselves, and tool support processes, including facilitation of key user groups and user-acceptance testing on any releases.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. 

About You

Skills & Knowledge:

• Demonstrable analytical and problem-solving skills
• Subject matter expertise (technology, content, operational, and business knowledge), with particular focus on tools
• Excellent knowledge of system development lifecycle, and best practice for system change management
• Change management skills, including change impact analysis
• Ability to translate technical concepts into plain, accessible language in context
• Must be able to multi-task effectively and adapt well to the fast pace of change in the organisation
• Ability to manage the day to day of one or more tools, which may cross over multiple business areas
• A knowledge of business analysis and development methodologies, particularly Agile development

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. 

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. 

This role comes with a discretionary annual bonus.

Please see our Rewards and Recognition page for more information.

Queries

Please contact tobi.ogunnaike@oup.com with any queries relating to this role. 

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.