Content Writer

Location: Leeds
Salary: £24,000 - £26,000

About us

At Arbor, we’re on a mission to transform the way schools work for the better.

You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.

We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.

We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.

Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.

About the role

We are looking for a collaborative and enthusiastic Content Writer to join our Customer Operations team and help us ensure that our help centres remain current by keeping guides and articles up to date. The remit and focus of the role is to write customer-facing help guides, FAQs and videos for the internal help centre. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a keen writer and a team player, this is the role for you.

Core responsibilities

• Manage and write all customer-facing help guides, FAQs and videos for the internal help centre(s) (best practice and design) and our external help centre(s), across the MIS Division

• Manage and keep up to date with the help centre taxonomy

• Ensure that items in our help centre are easy to find, that search terms have the correct alias, and that broken links are minimal.

• Ensuring all help centre content follows brand guidelines

• Managing feedback regarding improvements to the help centre, ensuring these are logged, reviewed and acted on appropriately

• Managing small projects to change and update the help centre based on internal and external feedback

• Support in targets of reduction and deflection of contact into Support
  

About you
We’re looking for a keen writer and someone that is able to juggle multiple priorities. Beyond that, we’d love to see:

• Ability to write documentation to a high standard

• Advanced English grammar and editing skills

• Ability to design and deliver customer-facing documentation

• Ability to deliver projects or tasks to tight deadlines and deliver a high quality result

• Highly organised with the ability to work as a team and independently

• Effective communication skills, able to work with other teams to create high-quality informative content

• Have a meticulous eye for grammar, detail and clarity of communication

• Ability to collaborate to achieve goals

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!

• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas

• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay

• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!

• Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)

• All of our roles champion flexible working and we are happy to discuss what this means to you!

• Social committees that plan team, office and company wide events to bring people together and celebrate success

• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)

• Volunteer with a charity of your choice for a day each year

• Dog friendly offices!

Interview process

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com

Please note: We are unable to provide visa sponsorship at this time.