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SalaryDescription
We are looking for a talented individual to join our team at London Heathrow. This is an excellent opportunity to develop your career in Continuous Improvement as part of a global organisation.
As the Continuous Improvement Lead your role will be responsible for implementing processes and procedures for the shop floor and the back-office processes. The role will cover multiple facilities for a station or a cluster of stations.
In exchange we offer a competitive salary and benefits package as well as opportunities to develop your career.
Note this role is office based.
Your main responsibilities on a day to day basis will be:-
- Implement process improvement principles, tools and enablers (KPI's dashboards automation etc) developed jointly with the operational excellence team
- Conduct process control and monitoring audits to ensure alignment with the group standards
- Working closely with the local operations teams and management to select the most appropriate process improvement techniques, training and other enablers
- Optimise current processes to meet all customer service level and internal requirements and support local management to develop new service offerings supported by a robust process
- Analyse and troubleshoot process problems to make continuous and permanent improvements
To be successful in this role you will need:-
- Six Sigma Green belt
- Excellent planning and organisational skills
- The ability to liaise effectively with other staff, customers and suppliers at all levels
- A high degree of self-motivation and professionalism
- Requires strong but fair leadership qualities
Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our Values
Focus on Customers
We work proactively with our customers request and our customers’ customers to make sure we deliver what we have contracted to deliver. Without our customers, there is no WFS.
Integrity
We treat our people & stakeholders with respect and care building trust via open, honest and straightforward communication. We always operate within the boundaries of our code of conduct and ethics policies.
Responsibility
We do our jobs well, being accountable for our actions and taking responsibility for our work and those around us. We lead by example.
Safety & Security
We sincerely believe that safety & security is our number one priority at all times. We will do what we are trained to do, we will never take short-cuts and we will always speak up where we see compromises being taken.
Teamwork
Teamwork
We all work as part of a team, enjoying what we do, collaborating with our colleagues and relying on their expertise to make a valuable contribution to WFS.
About Worldwide Flight Services
WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.
In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
